We offer a 30-day, no-questions-asked, money-back guarantee. If you get sick, injured or just plain don't like us we will give you your $12 back. This is for new accounts only and does not apply to people re-subscribing after suspending their account. This guarantee DOES apply to all beta users for the first 30 days after they sign up with a credit card.
Cancel after 30 days and you won't be charged again. Once you cancel your account, future payments to TrainerRoad will stop. We do not offer partial month refunds. For example, if you are billed the first of every month and cancel on the 15th you will not receive a partial month refund.
How do refunds work with yearly plans? You will have 30 days to refund yearly plans. There are no prorated refunds. For example, you can not get a refund mid way through your payment year.
Are promotion codes refundable? No, promotion codes are not refundable or transferable.
Are gift cards refundable? No, all gift card sales are final and are not refundable.
How do I cancel my account? You can cancel your account any time by logging in and clicking on your name in the upper right corner. Then click Account Information. There is an option to cancel your account there. If you are eligible for a refund, an option will show.
If you have any questions please send us an email at firstname.lastname@example.org.