Need help? Email support@trainerroad.com

Republishing a Ride

Your workouts should automatically upload to your Online Career, but sometimes stuff happens and this process is interrupted. The error could occur locally or on our server, but in most cases, TrainerRoad has made sure your workout data is saved on your computer or iOS device. This allows you to retry the upload. This is called "republishing" or "re-syncing" your ride.

How to Republish a Ride on iOS

1. Open your iOS Career Screen.

2. Tap the ride you'd like to republish to open its Ride Summary.

3. Tap the icon with three dots in the upper, right-hand corner.

4. Tap "Re-Sync" Ride

The application will then attempt to republish the ride to our servers. Check your Online Career to make sure the process was successful.

 

How to Republish a Ride on Android

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1. Open the TrainerRoad Android app and go to your Career.

2. Tap the ride you'd like to republish to open its Ride Summary.

 

3. Tap the icon with three dots in the upper, right-hand corner.

4. Tap "Re-Sync Ride."

The application will then attempt to republish the ride to our servers.  Check your Online Career to make sure the process was successful. 

 

How to Republish a Ride on Desktop

1. Open the TrainerRoad application and go to your Career Tab. 

2. Click the thumbnail of the workout you'd like to republish to pen its Ride Summary.

3. Click the icon with three dots in the upper, right-hand corner and click "Re-Sync Ride." 

 

 

How to Republish a Ride on Desktop Legacy

1. Open the TrainerRoad application and go to your Career Tab.

 

2. Click to the right-hand side of the workout's thumbnail.

More information regarding the workout and a number of icons will display.

3. Click the republish icon.

The application will then attempt to republish the ride to our servers. Check your Online Career to make sure the process was successful.

 

 


Still unable to view your ride online?

Email our support agents at support@trainerroad.com.

Have more questions? Submit a request

Comments

  • Avatar
    Joe Fazzini

    Still no workout found even after I did the above career refresh.

  • Avatar
    Bryce La May

    Joe, let us know at support@trainerroad.com and we'll help you out.

  • Avatar
    Joe Fazzini

    Sorry nope this didn't work.

  • Avatar
    Carlos Costa

    Just log-out and sign in again on the iOS device. It worked for me.

  • Avatar
    Mike culwick

    im having same issues, republished and not there, have logged out, shut down restarted machine, disconnected everything. Rides still not there.

  • Avatar
    Larry Sussman

    Hi Mike, it looks like James has you taken care of in a Support ticket. :)
    If anyone else runs into similar issues, feel free to email us at support@trainerroad.com!

  • Avatar
    Richard Noble

    Hi Guys. My ride has not downloaded to either my desktop nor onto my strava. The only place it appears icon my Android under Past Rides. I have re-sync'd the ride and nothing has downloaded. Can you help please. Thanks.

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