TrainerRoad is legally required to charge sales tax in some jurisdictions.
Starting January 13th, 2023, you can view your billing history and the price and applicable taxes you've been charged in the Account Information section of the TrainerRoad website.
Frequently Asked Questions
How are tax rates determined?
Tax rates can vary by state, city, or zip/postal code and are based on the rate at the time of your subscription charge.
How do I find out if I have sales tax in my location?
If you’re in the US and wondering if you’ll be charged sales tax, look at the picture below to see if your state charges sales tax for SaaS products. You can then use the calculator here to find out your sales tax amount. (Note: We can’t guarantee the accuracy of the calculator or picture below)
Does the TrainerRoad price advertised on website include sales tax?
The advertised subscription prices do not include sales tax.
If you're subject to sale tax in your location, it is listed separately in your monthly invoice. The TrainerRoad subscription may have sales tax applied depending on your location since your subscription is considered a platform as a service.
How can I access an invoice for TrainerRoad charges?
Starting January 13th, 2023, you can access your invoices from the Account Information section of the TrainerRoad website.
I was charged the wrong tax amount. How can I fix this?
Contact support@trainerroad.com and we can help get this fixed for you.
Can I get my invoice in a different language or currency?
No. We don’t currently have the ability to generate invoices in different languages or currencies.