This article explains what to do if your completed TrainerRoad ride doesn't show up in either the desktop software and/or website.
Ride is Missing Under the Career Tab
If the ride you completed is not showing up in the desktop app, then TrainerRoad's crack support team can recover the ride for you.
TRLocalFiles Folder Location
Under the info tab hold shift and click on the support link.
This will create a folder on your desktop called TRLocalFiles.
Ride is Missing From the Website
If your ride is showing up in the desktop software but not on your career page then the ride has not synced with our servers.
Not to worry, we can manually republish the ride to our servers.
Manually republishing a workout
Under the career tab select the ride that is not showing up on our website. To republish the ride, select the icon with the three bars.
The ride should now show up on the online career page.
Still Have a Problem?
If you still have a problem, please e-mail us at firstname.lastname@example.org and we'll get things taken care of.