You might have noticed sales tax added to your TrainerRoad subscription. That’s because we’re required by law to charge sales tax in certain jurisdictions
Starting January 13th, 2023, you can view your billing history, price, and applicable taxes you've been charged in the Account Membership section of the TrainerRoad website.
Frequently Asked Questions
How are tax rates determined?
Tax rates vary based on your state, city, or zip/postal code and are applied according to the rate at the time of your subscription charge.
How do I know if I’ll be charged sales tax in my location?
If you’re located in the U.S. and want to know whether your state charges sales tax on SaaS (Software as a Service) products, check the reference image below. You can also use this calculator to estimate your sales tax. (Note: We can’t guarantee the accuracy of the calculator or picture below)
Does the price shown on the TrainerRoad website include sales tax?
No, the prices listed on our website do not include sales tax. If sales tax applies in your area, it will appear as a separate line item on your monthly invoice. Because TrainerRoad is considered a platform-as-a-service, tax may be added depending on your location.
How can I access an invoice for TrainerRoad charges?
Starting January 13th, 2023, you can access your invoices from the Account Membership section of the TrainerRoad website.
I was charged the wrong tax amount. How can I fix this?
Please email us at support@trainerroad.com, and we’ll be happy to help resolve the issue!
Can I get my invoice in a different language or currency?
At this time, we’re unable to generate invoices in other languages or currencies.