Have more questions? Contact support.

Missing Workouts

Not seeing the workout that you want to ride? Let's find it. 

Are there filters that might be hiding them?

When we added in filters, it greatly improved the way that users could find the exact workout that would work for them. But the one drawback is that some filters that were selected might limit the workouts you see if you haven't de-selected that filter. Fixing this is super quick though.

First click on the workouts filters:


At the bottom of the workouts filter there is a reset option. Try selecting that and see if you are able to see the workouts by going into the section where it should be. From here, you can also search within the filter to find your workout quicker.


Did it sync properly?

Sometimes a ride just gets lost in the mix. To fix this, click on the workout from the Calendar tab. Then click on the three dots in the upper right corner and select Re-Sync Ride.




Missing a custom workout?

If you're not seeing your custom workout in the Custom Workouts section, the app might not know that it is available. 

Click on the filters and reset them first.  


Make sure that your workout has been published in the Workout Creator and has synced to the TrainerRoad servers so that it is ready to be used. After you publish the workout in the Workout Creator you may need to log in and out of the app and publish the workout again.


If you're sure that it's published but it's still not showing up, the app might not have retrieved it from the server. The quick fix for this is to refresh the workouts while in the Custom Workouts section by pressing the refresh button in the upper right hand corner of the app.


Still not seeing a workout?

Email us at support@trainerroad.com and we'll help you find those missing workouts.

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