Home TrainerRoad Basics Subscription and Payment

Subscription and Payment

By Tiffany Keep and 8 others
• 17 articles

How To Sign Up For TrainerRoad

Ready to start training with science-based, structured workouts? Signing up for TrainerRoad takes just a few minutes. Follow the steps below to create your account and get started. Step 1: Go to TrainerRoad.com Visit www.trainerroad.com. You can begin the sign-up process in one of two places: - Click Sign Up in the top-right corner of the page, or - Click Start Getting Faster just below the top banner. Either option will take you to the membership selection page to begin your sign-up. Screenshot 2025-07-08 at 16.10.29.png Step 2: Choose a Membership Select the plan that works best for you: - Monthly Plan – $21.99/month, billed monthly. Cancel anytime. - Annual Plan – $209.99/year, billed once. Save over 20% compared to the monthly rate. Click Continue after selecting your plan. Step 3: Enter Your Payment Information You'll be prompted to enter your payment details next. TrainerRoad subscriptions begin immediately and your billing will follow the plan you selected. We accept major credit and debit cards, Apple Pay and PayPal. Once payment is complete, you’ll move on to creating your profile. Step 4: Create Your Account After confirming your subscription, you’ll finish creating your TrainerRoad profile by entering: - Your email address - A secure password - Your name and basic information Need Help? Have questions while signing up? We’re here to help. Reach out to [email protected], and we’ll get you sorted.

Last updated on Jul 29, 2025

What to Do if Your Payment Fails

If your payment to TrainerRoad didn’t go through, don’t worry—most payment issues are quick to fix! Here are the most common solutions for failed payment in TrainerRoad. Update Payment Information If you are a returning TrainerRoad athlete and your subscription is renewing your card may have expired or your payment details might need to updated. If you have any uncertainty about your payment method on file we recommend updating your payment method from your TrainerRoad membership settings. You can access these through Account > Membership > Change Payment Method. Or you can update your payment method here: - Update Payment Method Screen Shot 2025-07-29 at 11.04.42 AM.png Check with Your Bank If your credit card information is accurate and up to date the next thing you will want to do is reach out to your bank. The number one reason for a valid payment method to fail is a blocked charge made by the bank. Banks use fraud detection systems that may mistakenly flag TrainerRoad as suspicious. This can happen even if you've previously paid for TrainerRoad using the payment method you have on file. Updated fraud detection and policies on your banks end can cause your bank to block TrainerRoad charges. What to do: Contact your bank and ask them to approve charges from TrainerRoad. Payments will automatically be tried again the next day. Failed Payment Verification Many cards now require payment verification for successful payments. Some of these verification steps don’t work properly on mobile browsers or when certain settings are enabled. To avoid issues, try these steps: 1. Use a desktop browser (like Chrome or Safari) 2. Disable any pop-up blockers from the browser settings 3. Visit your Account Information page on the TrainerRoad website 4. Turn off auto-fill and enter your card details manually 5. Make sure your card info is entered correctly (MM/YY format for the expiration date, 3 or 4 digit CVV) 6. Complete the ReCaptcha last before clicking "Renew subscription" Still Need Help? If you’ve tried everything above and your payment still won’t go through, feel free to contact us. We’ll be happy to take a closer look.

Last updated on Nov 21, 2025

How to Download Your TrainerRoad Invoices/Receipts

You can download invoices for payments made to TrainerRoad in the account tab of your TrainerRoad account. To view and download your TrainerRoad invoices, follow these steps. How to Find Your TrainerRoad Invoices Step 1. Log into the TrainerRoad website Step 2. Select the Account tab from the navigation menu. Step 3. Select Membership below Account Step 4. Select ‘Download Invoices’ at the bottom of the Account Information page or ‘Invoices’ below Account Information. Screen Shot 2025-04-23 at 2.49.07 PM.png Step 5. From the Invoices page, you can download invoices for payments made to TrainerRoad in bulk or individually. How to Download TrainerRoad Invoices To download an individual invoice, select the date of the invoice you would like to download and then select ‘Download Selected.’ individual.png To download multiple invoices at once, check the boxes next to each invoice that you would like to download, then hit ‘Download Selected.’ multiple.png To download all of your TrainerRoad invoices, select ‘Select All’ in the upper left-hand corner, and then select ‘Download Selected’ bulk.png Subscribing Through Apple Athletes who subscribe through Apple will need to go through Apple for their invoices/receipts. - You receive an email receipt from Apple after each renewal to TrainerRoad. - You can also access your billing history on your iOS device by going to Apple ID settings > Purchase History. FAQ Why can’t I view my invoices before January 1st of, 2022? TrainerRoad invoices are only available for payments made to TrainerRoad after January 1st of, 2022. If you need an invoice prior to this date, reach out to [email protected]. Can I access Invoices from the TrainerRoad apps? Nope. You must log in to your TrainerRoad account on the TrainerRoad website to view and download your invoices. I don’t have an active subscription with TrainerRoad; how do I get access to my invoices? You can still access and download your TrainerRoad invoices without an active TrainerRoad subscription. To see your TrainerRoad invoices follow the same steps described above. What should I do if I need changes made to an invoice? If any of the information on your invoice is wrong or you need to update information on your TraineRoad invoice, reach out to TrainerRoad support at [email protected]. Can I get my invoice in a different language or currency? No. We don’t currently have the ability to generate invoices in different languages or currencies.

Last updated on Aug 20, 2026

How to Change Your TrainerRoad Billing Plan

You can swap your TrainerRoad Subscription from a monthly plan to an annual plan and vice versa in your TrainerRoad account settings. Your subscription type will change on the renewal after you have changed your subscription type in TrainerRoad. Adjustments can be made from the Account Information section of the TrainerRoad website or in the TrainerRoad apps. If you are using Apple Subscriptions, you will need to manage your subscription from within the Apple subscription settings on your Apple device. How do I change my subscription in the TrainerRoad website? Step 1: Log into your account on the TrainerRoad website. Step 2: Click on "Account" within the navigation pane on the left side of the page. Step 3: Click "Membership". Step 4: Then select "Change Subscription". Screenshot 2025-07-09 at 09.55.00.png Step 5: You’ll see your current plan and the option to upgrade to the yearly plan. For example, if you're currently paying $21.99/month, you’ll see the option to upgrade to $209.99/year and save $54 annually. Step 6: A blue Important Info banner will show your current billing status, for example: "You're currently paid through until Wednesday, July 16, 2025. If you upgrade your plan, you won't be charged the new price until that date." Step 7: Click the red Upgrade Plan to $209.99/Year button to confirm the switch. By switching, you're agreeing to our Terms and Conditions, Privacy Policy, Disclaimer, and Refund Policy. Step 8: You won’t be charged the new annual rate until your current paid month ends. At that point, your new annual billing cycle will begin automatically. Screenshot 2025-07-09 at 09.57.19.png Switching from Annual to Monthly Step 1: Follow the same steps above to access your Change Subscription page. Step 2: If you’re on the $209.99/year plan, you’ll see the option to switch to $21.99/month. Step 3: The blue Important Info box will display the date your current yearly plan is paid through, for example: "You're currently paid through until Tuesday, January 13, 2026. If you change your plan, you won't be charged the new price until that date." Step 4: Click the red Switch Plan to $21.99/Month button to confirm the change. Step 5: Your billing will continue at your current annual rate through the end of your paid year. After that, your plan will automatically switch to monthly billing at $21.99/month. Important Notes - You can change your subscription plan at any time, but changes won’t take effect until the end of your current paid period (monthly or yearly). - All changes are scheduled in advance; you’ll keep full access to TrainerRoad features through your current billing period. How do I change my subscription in the TrainerRoad app? Step 1: Log in to the TrainerRoad app. Step 2: Click on "Account" within the navigation pane on the left side of the page. Step 3: Click on "Memberships" from the dropdown menu on the left-hand side. Step 4: Click on either "Monthly Subscription" or "Annual Subscription" under the "Subscription" Header. Screenshot 2025-07-03 at 18.07.15.png Step 5: Click under "Subscription Options". Screenshot 2025-07-09 at 10.30.47.png Step 6: Tick the change you would like to make, either Monthly to Yearly or Yearly to Monthly. Step 7: Click the Update Button at the bottom of the page to ensure your subscription option is updated. Your new Subscription Plan will change over on your next renewal date. Screenshot 2025-07-09 at 10.33.09.png How to Change Your Subscription via Apple Subscription If you signed up for TrainerRoad using Apple's In-App Payment system, you'll need to change your subscription type from your Apple device. Step 1: From your iOS device, go to Settings. Step 2: From the Settings menu, tap on your “Apple ID Name” located right at the top. Step 3: Next, tap on “Subscriptions” located just above iCloud. Step 4: Tap on "TrainerRoad". Step 5: In this menu, you’ll have the option to switch to a different plan in addition to the cancellation option. Your plan details will be displayed here, including pricing and your renewal date. You can tap on “See All Plans” to see what subscription plan you are on and other options. Step 6: Select the plan you want to upgrade or downgrade to. You’ll be asked to confirm the subscription plan change using Face ID or Touch ID, depending on the device you’re using.

Last updated on Aug 20, 2026

How to Cancel Your Subscription or Delete Your Account

You can cancel your subscription from the Account Membership section of the TrainerRoad website. If you're subscribed through the App Store, you'll need to take a look at the "How to Cancel your Subscription via Apple's In-App Payment System" section of this article for more information. When canceling your subscription, you'll retain access to TrainerRoad until the end of your current billing period - at which point your account will automatically become inactive. We will store your training history for when you're ready to return. If you'd like to delete your data, refer to the section below. How do I cancel my TrainerRoad subscription? You can cancel your subscription by logging in to the TrainerRoad website and clicking on "Account" within the navigation pane on the left side of the page. Click "Membership", then select "Cancel Subscription". If you're eligible for a refund, an option will show on the Account Membership page. If you have any questions about refunds or your eligibility, you can check out this link: TrainerRoad Refund Policy How do I delete my account? You can delete your account by logging in to the TrainerRoad website and clicking on "Account" within the navigation pane on the left side of the page. Click "Membership", then select "Delete Account". How to Cancel your Subscription via Apple's In-App Payment System If you signed up using Apple's In-App Payment system, you'll need to cancel via Apple. 1. From your iOS device, go to Settings 2. Select your Apple ID name from the top of the page 3. Select Subscriptions 4. Find "TrainerRoad" under the Active category 5. Select Cancel Subscription You'll have access to your subscription through the end of your current billing cycle. For more information on canceling a subscription with Apple, check out this article. If you've signed up via Apple's In-App Payment system and aren't satisfied within your first 30 days, you'll need to contact Apple to request a refund. This article has more information on how to do so. FAQs If I cancel my subscription, will TrainerRoad save my login credentials and workout history? Yep! We will automatically save your login credentials and workout history if you cancel your subscription. When you're ready to reactivate your subscription, your username, password, and workout history will be waiting for you. What is the difference between canceling my subscription and deleting my account? - When you cancel your subscription, your workout history will be saved. When you return to TrainerRoad in the future, all of your training data will be present. Of course, you will not be charged for TrainerRoad during the time your subscription is canceled. - When you delete your account, your TrainerRoad membership will cancel immediately, and your past rides, training plan progress, and personal career will be completely erased. Note: Your account cannot be recovered once it has been deleted. What happens if I cancel my subscription in the middle of my annual subscription? If you cancel your subscription before your year is finished, your TrainerRoad subscription will still remain active until the end of your current billing period. (Note that a rider's "year" is one year from the day they signed up for TrainerRoad - not the calendar year.) For example, if you sign up for the annual subscription on January 1st, 2020 then suspend your account on May 5th, 2020, your TrainerRoad account will remain open and active until January 1st, 2021. If I cancel my yearly subscription before my membership is finished, can I get a prorated refund? We do not offer prorated refunds. You can not get a refund mid-way through your payment year. You can check out our refund policy here.

Last updated on Aug 20, 2026

Can I Get a Refund from TrainerRoad?

We offer a 30-day money-back guarantee. If you decide that TrainerRoad isn't the right fit for you, we'll give you your money back—no questions asked! This guarantee applies only to new accounts and is valid for the first 30 days after signing up with a credit card or PayPal. It does not apply if you are resubscribing after canceling a previous account. How to get a refund 1. Log in and click the "Account" tab in the left-hand navigation. 2. Select "Membership". 3. If you're eligible, you'll see a "Refund Payment" button under "Account Options". Click it and follow the prompts to complete your refund. How to get a refund via the desktop application In the desktop app, go to the "Account" tab and select "Membership." If you're eligible for a refund, you'll see a "Refund Payment" option on the right-hand side. Clicking it will open your browser and direct you to the Account Membership page mentioned above. How to Request a Refund if you Signed Up using Apple's In-App Payment System If you subscribed through Apple’s in-app payment system and you're not satisfied within the first 30 days, you'll need to contact Apple directly to request a refund. This article has more information on how to do so. Click here for more information on how to cancel your account via Apple. Refund and Cancellation FAQ's Can I "pause" my TrainerRoad Monthly/Yearly account to use later? There is no way to "pause" a yearly or monthly account and keep any unused time for later. You can either cancel your subscription or delete your account, but neither option will let you keep any unused time. For more information on the difference between canceling your subscription and deleting your account, see the question below. What is the difference between canceling my account and deleting my account? When you cancel your account, your workout history will be saved. So, when you return to TrainerRoad in the future, all of your training data will be present. Of course, you will not be charged for TrainerRoad during the time your account is canceled. When you delete your account, your TrainerRoad membership will close immediately, and your past rides, training plan progress, and personal career will be completely scrubbed. Note: Your account cannot be recovered once it has been deleted. You are able to find additional details regarding canceling your account here. How do I cancel my account? You can cancel at any time by logging in and clicking "Account" in the left-hand navigation. Then, go to "Membership" and click the "Cancel Subscription" button. Note: Once you cancel or delete your account, all future payments stop immediately. We don’t offer partial-month refunds. For example, if you're billed on the 1st of the month and cancel on the 15th, you will not receive a refund for the remaining days of that billing cycle. How do refunds work with yearly plans? You will have 30 days to refund yearly plans. After that period, no refunds or prorated credits are available. For example, you can not get a refund mid-way through your payment year.

Last updated on Aug 20, 2026

Apple Subscriptions With TrainerRoad

If you're new to TrainerRoad, you can sign up and subscribe using Apple's In-App Payments system. This option is only available when signing up on an Apple device. Once subscribed, you can manage your TrainerRoad subscription through Apple subscriptions. Signing Up for TrainerRoad via Apple Step 1: Download the TrainerRoad app on your iOS device from the App Store. Step 2: Open the app and select Create Account at the bottom of the login screen. Step 3: Follow the prompts to finish setting up your account. You’ll be automatically directed to sign up using Apple’s payment system. Note: If you already have a TrainerRoad account, you won’t be able to switch to Apple billing. You can manage your subscription directly through TrainerRoad. Managing Your Subscription with Apple You can view, change, or cancel your TrainerRoad subscription through your Apple account. Apple provides device-specific instructions below: - Manage subscriptions on iPhone - Manage subscriptions on iPad Requesting a Refund All payments made through Apple are managed by Apple—including TrainerRoad’s 30-day money-back guarantee. If you'd like to request a refund, you will need to do so through their system: - Request a refund for apps or content purchased from Apple How to Renew Your Subscription To renew through Apple, visit your Apple subscription settings and select TrainerRoad to choose your plan. Alternatively, if you’ve previously had a TrainerRoad account and want to renew directly through our website instead, you can do that here: - Renew TrainerRoad Subscription Need Help? If you run into any issues we didn’t cover here, feel free to reach out to our Support Team at [email protected]. We’re happy to help!

Last updated on Aug 20, 2026

Why are there Taxes on my TrainerRoad Subscription?

You might have noticed sales tax added to your TrainerRoad subscription. That’s because we’re required by law to charge sales tax in certain jurisdictions Starting January 13th, 2023, you can view your billing history, price, and applicable taxes you've been charged in the Account Membership section of the TrainerRoad website. Frequently Asked Questions How are tax rates determined? Tax rates vary based on your state, city, or zip/postal code and are applied according to the rate at the time of your subscription charge. How do I know if I’ll be charged sales tax in my location? If you’re located in the U.S. and want to know whether your state charges sales tax on SaaS (Software as a Service) products, check the reference image below. You can also use this calculator to estimate your sales tax. (Note: We can’t guarantee the accuracy of the calculator or picture below) Does the price shown on the TrainerRoad website include sales tax? No, the prices listed on our website do not include sales tax. If sales tax applies in your area, it will appear as a separate line item on your monthly invoice. Because TrainerRoad is considered a platform-as-a-service, tax may be added depending on your location. How can I access an invoice for TrainerRoad charges? Starting January 13th, 2023, you can access your invoices from the Account Membership section of the TrainerRoad website. I was charged the wrong tax amount. How can I fix this? Please email us at [email protected], and we’ll be happy to help resolve the issue! Can I get my invoice in a different language or currency? At this time, we’re unable to generate invoices in other languages or currencies.

Last updated on Aug 20, 2026

What Payment Options Are Available in TrainerRoad?

TrainerRoad offers flexibility when it comes to paying for your subscription. We have two plan options available and accept payment from major credit cards as well as PayPal accounts! If you'd like to get straight into signing up, you can do so by clicking here. Plan Options TrainerRoad athletes can choose from two plan options: $21.99 month or $209/year. Athletes who choose the $209/year plan benefit from a discounted yearly rate, and members that choose the $21.99 month plan have the flexibility to suspend their subscription at any time and for any part of the year. Athletes who choose the yearly rate will save $54 per year compared to the monthly rate. Both plans include a 30-day money-back guarantee, so if you decide TrainerRoad isn't for you within the first 30 days, we’ll give you a full refund—no questions asked! Payment Options Credit Card TrainerRoad accepts most major credit cards for both monthly and yearly subscriptions. Just enter your credit card info on the sign-up page, choose a plan, and you’re good to start training! Screen Shot 2024-07-01 at 7.41.11 AM.png New credit card on your active account? No problem! Change your payment method here. PayPal TrainerRoad proudly supports PayPal integration! PayPal makes it easy for athletes — especially those living outside the United States — to get started with TrainerRoad. Select the "PayPal" button under Payment Method when signing up. You'll then be asked to log into PayPal and agree to their terms. You're welcome to switch from paying with a credit card to paying with PayPal at any time. Learn how to switch your payment method to PayPal. Have a Promo Code? When selecting your subscription plan, you can click the "Promo Code" text above the payment options. After you click this button, you'll be prompted to enter your promo code. When your code is redeemed, you will be charged the remaining amount (if any). You are still required to enter your payment information so your subscription can renew. If you're not a new athlete, you can find instructions for how to apply promo codes here. Pre-Paid Gift Cards We currently don't accept payment from most pre-paid gift cards. How to Sign Up via Apple's In-App Payment System New athletes can sign up for TrainerRoad using Apple's In-App Payment system. To do so, go to the App Store, and download TrainerRoad. You can also go to our Sign Up page to manage your subscription directly with TrainerRoad. Once TrainerRoad is downloaded, launch the app, and select Create an Account. create an account.png Select your plan option, and select Continue. select plan.png Create your account by entering an email address and password. Once you're done, select Sign Up. create account.png Once you've verified your details, select Subscribe. You're all set! Happy Training!

Last updated on Aug 20, 2026

How to Apply a Promo Code

Promo codes can be added during the sign-up process for new/returning athletes. Existing athletes can add codes from the Account section of the TrainerRoad website. I'm a new TrainerRoad athlete. Where do I apply my code? New athletes signing up with a promo code can enter their code from the sign-up page. Next to the payment field, select "Promo Code", and a field will appear to enter your code. - If your code covers the entire cost of your first charge, you will not be charged, but you'll still have to enter your payment information so your subscription can continue after your promotion ends. - If the code covers only a portion of your first charge, you'll be charged the remaining amount immediately. - Once you select your subscription type, we'll show you the amount of your first charge (if any). - Take note: The full subscription price will appear when authorising your payment, but this amount will not be deducted from your account. Screen Shot 2025-02-26 at 10.19.57 AM.png I'm an existing TrainerRoad athlete. Where do I apply my code? If you're an existing athlete with a promo code, apply your code from the account section of your TrainerRoad online career. 1. Login to the TrainerRoad website. 2. From the navigation pane, select "Account". 3. Select "Membership", then select "Add Promo Code". 4. Add your code on the following page. Any remaining amount from the code is applied to the next term's payment. Screen Shot 2025-02-26 at 10.23.03 AM.png Screen Shot 2025-02-26 at 10.25.07 AM.png I'm a returning athlete. Where do I apply my code? When renewing your subscription, select "Have a Promo Code?" above the subscription options. Screen Shot 2025-02-26 at 10.27.32 AM.png After you click this button, you'll be prompted to enter your code. - If your code covers the entire cost of your first charge, you will not be charged, but you'll still have to enter your payment information so your subscription can continue after your promotion ends. - If the code covers a portion of your first charge, you'll be charged the remaining amount immediately. - Once you select your subscription type, we'll show you the amount of your first charge (if any). - Take note: The full subscription price will appear when authorising your payment, but this amount will not be deducted from your account. Renew your account today! Frequently Asked Questions Can I use a promo code if I signed up with Apple In-App Purchase? No. We don't have a way for Apple IAP athletes to apply a promo code if they use Apple to pay for TrainerRoad. If you'd like to use a promo code, contact [email protected] to use a code and manage your account via TrainerRoad.

Last updated on Aug 20, 2026