You can cancel your subscription at any time. When you cancel your subscription, you will retain access to TrainerRoad until the end of your current billing period - at which point your account will automatically become inactive. You will not receive any further charges from TrainerRoad.
How do I cancel my account?
You can cancel your account any time by logging in to the TrainerRoad website and clicking on your 'Account' tab within the left-hand column of the page. Then click Account Information. There is an option to cancel your account there. If you are eligible for a refund, an option will show.
How do I reactivate my account?
When you're ready to return, simply login to the TrainerRoad website using your existing username and password. Then follow the prompts to renew your subscription.
How do I delete my account?
You can delete your account any time by logging in to the TrainerRoad website and clicking on your'Account' tab within the left-hand column of the page. Then click Account Information. There is an option to delete your account there.
If I cancel my account, will TrainerRoad save my log-in credentials and workout history?
Yep! We will automatically save your log-in credentials and workout history if you cancel your account. When you're ready to reactivate your subscription, your username, password, and workout history will be waiting for you.
What is the difference between canceling my account and deleting my account?
When you cancel your account, your workout history will be saved. So, when you return to TrainerRoad in the future, all of your training data will be present. Of course, you will not be charged for TrainerRoad during the time your account is canceled.
When you delete your account, your TrainerRoad membership will close immediately, and your past rides, training plan progress, and personal career will be completely scrubbed.
Note: Your account cannot be recovered once it's been deleted.
What happens if I cancel my subscription in the middle of my annual subscription?
If you cancel your account before your year is finished, your TrainerRoad subscription will still remain active until the end of your current billing period. (Note that a rider's "year" is one year from the day they signed up for TrainerRoad - not the calendar year.)
For example, if you sign up for the annual subscription on January 1st, 2017 then suspend your account on May 5th, 2017, your TrainerRoad account will remain open and active until January 1st, 2018.
If I cancel my yearly subscription before my membership is finished, can I get a prorated refund?
We do not offer prorated refunds. You can not get a refund mid way through your payment year. You can check out our refund policy here.
If you have any questions please send us an email at firstname.lastname@example.org.