We offer a 30-day money-back guarantee.
If you decide that TrainerRoad isn't the right fit for you, we'll give you your money back—no questions asked! This guarantee applies only to new accounts and is valid for the first 30 days after signing up with a credit card or PayPal. It does not apply if you are resubscribing after canceling a previous account.
How to get a refund
- Log in and click the "Account" tab in the left-hand navigation.
- Select "Membership".
- If you're eligible, you'll see a "Refund Payment" button under "Account Options". Click it and follow the prompts to complete your refund.
How to get a refund via the desktop application
In the desktop app, go to the "Account" tab and select "Membership." If you're eligible for a refund, you'll see a "Refund Payment" option on the right-hand side. Clicking it will open your browser and direct you to the Account Membership page mentioned above.
How to Request a Refund if you Signed Up using Apple's In-App Payment System
If you subscribed through Apple’s in-app payment system and you're not satisfied within the first 30 days, you'll need to contact Apple directly to request a refund. This article has more information on how to do so.
Click here for more information on how to cancel your account via Apple.
Refund and Cancellation FAQ's
Can I "pause" my TrainerRoad Monthly/Yearly account to use later?
There is no way to "pause" a yearly or monthly account and keep any unused time for later.
You can either cancel your subscription or delete your account, but neither option will let you keep any unused time. For more information on the difference between canceling your subscription and deleting your account, see the question below.
What is the difference between canceling my account and deleting my account?
When you cancel your account, your workout history will be saved. So, when you return to TrainerRoad in the future, all of your training data will be present. Of course, you will not be charged for TrainerRoad during the time your account is canceled.
When you delete your account, your TrainerRoad membership will close immediately, and your past rides, training plan progress, and personal career will be completely scrubbed.
Note: Your account cannot be recovered once it has been deleted.
You are able to find additional details regarding canceling your account here.
How do I cancel my account?
You can cancel at any time by logging in and clicking "Account" in the left-hand navigation. Then, go to "Membership" and click the "Cancel Subscription" button.
Note: Once you cancel or delete your account, all future payments stop immediately. We don’t offer partial-month refunds. For example, if you're billed on the 1st of the month and cancel on the 15th, you will not receive a refund for the remaining days of that billing cycle.
How do refunds work with yearly plans?
You will have 30 days to refund yearly plans. After that period, no refunds or prorated credits are available. For example, you can not get a refund mid-way through your payment year.