Have more questions? Contact support.

Login Problems

This article is intended to troubleshoot log-in problems to the website.

Are you unable to log into the Desktop application? Troubleshoot desktop login problems.


An incorrectly input username or password are the two most common reasons behind a user's inability to log in. First, make sure there aren't any typos in your username and password.


If you forgot your password, you can reset your password by following these instructions.

Work Computer

Are you trying to log in from a work computer? Are you trying to log in from your office? There is a chance that your company's proxy or firewall settings are blocking access to the TrainerRoad site. See if you can log in from home.

Still Unable to Log in?

Our support team is here to help!

Shoot us an an email at support@trainerroad.com.

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