Beta Program FAQs

Athletes who are a part of the beta program are the first to try new product updates. New updates are typically released every week, though our schedule may vary as we work on different projects - we're working as fast as our fingers can type. The feedback beta testers share is reviewed and considered first when we decide which features to revamp and/or build next.

We have to enforce a participant limit for our iOS Beta program. If you signed up for it and we’ve reached capacity, you will be notified. There is no participant limit for our Windows, Mac, and Android Beta programs.

Nope. If your only motivation to join is to be a part of a group of users who get early access to new updates and features, great! We encourage beta testers to share their feedback with us, but it is not required.

If you experience an issue where the app crashes, freezes, or acts in a way that simply doesn’t make sense, we want to hear about it! Also, any confusion on how to use the app is the feedback we’re eager to know.

Yes. All beta testers must have an active TrainerRoad membership to have access to the beta applications.

Yes! You could be a beta tester for all four of our platforms if you would like. The process for downloading the beta app just varies from platform to platform.

It’s different for all platforms. For our Windows and Mac desktop beta applications, it’s simple: you can download the beta apps directly from the links on the beta download page. The process is a bit more complex with our mobile beta apps. Instead of a direct download link, you must first sign up to join the iOS or Android beta program. When you do, you will be sent a welcome email that outlines the steps you must follow to download the beta app on your mobile device. For more details see our How to Join the TrainerRoad Beta Program article.

It’s different for all platforms. For our Windows and Mac desktop beta applications, it’s simple: you can download the beta apps directly from the links on the beta download page. The process is a bit more complex with our mobile beta apps. Instead of a direct download link, you must first sign up to join the iOS or Android beta program. When you do, you will be sent a welcome email that outlines the steps you must follow to download the beta app on your mobile device. For more details see our How to Join the TrainerRoad Beta Program article.

• For desktop applications, you can use the beta app and the official TrainerRoad app at the same time.
• For mobile applications, you cannot have the beta app and the official TrainerRoad app installed at the same time. The official TrainerRoad mobile app will automatically uninstall when you install the beta application.

You can immediately start using the beta applications for Mac, Windows, and Android - There is no approval wait time.

iOS is different; there may be a short wait from the time you sign up for the iOS beta program and when you are approved. This is because we have to manually approve each iOS beta tester.

• If you’re using the Windows or Mac beta applications, simply stop using them and/or uninstall the apps from your desktop.
• If you’re using the Android beta application, go to the Google Play Store from your mobile device and find TrainerRoad. Next, scroll down to the bottom of the page and select “Leave” under the “You’re a Beta Tester” section. Finally, you can uninstall your beta app from your mobile device and reinstall the official TrainerRoad app.
• If you’re using the iOS beta application, uninstall the TrainerRoad beta app. Open TestFlight and press on the TR icon. From the next page scroll to the bottom and select "Stop Testing". Once this is done, you’re free to redownload the official TrainerRoad app (you can also delete the TestFlight app if you aren't beta testing any other apps). Finally, please also email our support team at support@trainerroad.com. If you do not email us, you will continue to get emails from TestFlight when a new version of the beta app is available.
• You can find more details here: How to Leave the TrainerRoad Beta Program

If you're experiencing issues with a beta application or have feedback to share, please reach out to our support team at support@trainerroad.com. They are here to assist you as well as relay your feedback to our product development teams.